🔄 Return & Refund Policy

At Ezarah Portal, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return or refund under the conditions outlined below.

✅ Eligibility for Returns

Products may be returned within 14 days from the date of delivery. To be eligible for a return, the item must be in the same condition in which it was received, including:

• Original packaging
• All accessories, manuals, and included items
• No signs of damage, misuse, or wear

Note: Items that are damaged due to customer misuse or returned incomplete may not be eligible for a refund.

💳 Refund Processing

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Refunds are processed within up to 7 business days from the date the returned product is received and approved.

🚫 Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These will be clearly indicated on the product page when applicable.

📦 Return Shipping

• If the return is due to a product defect or our error, return shipping will be free.
• If the return is due to a change of mind, the customer may be responsible for return shipping costs.

📝 How to Request a Return

To initiate a return, please contact our support team with your order number and product details. Our team will guide you through the process.